Refund policy

Return and Refund Policy

We want you to be happy with your Ningaloo Lures purchase. This policy is in addition to your rights under the Australian Consumer Law.

Change-of-mind returns

We accept change-of-mind return requests made within 14 days of delivery.

To qualify, the product must be unused, un-trolled, unaltered and returned in its original condition and packaging. Proof of purchase is required.

We cannot accept change-of-mind returns for products that have been used, placed in the water, damaged after delivery, had their skirts trimmed or replaced, or been rigged or otherwise altered by the customer. Custom-made or specially requested products are also excluded from change-of-mind returns.

Standard rigged lures supplied by Ningaloo Lures may be returned if they remain completely unused and otherwise meet the conditions above.

Customers are responsible for return postage costs for change-of-mind returns. We recommend using tracked postage, as Ningaloo Lures cannot be responsible for return parcels lost in transit. Original shipping charges are not refundable for change-of-mind returns.

Please contact us before returning an item so that we can approve the return and provide return instructions.

Faulty, damaged or incorrect products

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If your product arrives damaged, is faulty, is significantly different from its description or you receive the wrong item, please contact us as soon as reasonably possible. Where possible, please also provide photographs showing the issue.

We may ask you to return the product so it can be assessed. If the product has a major problem, you may choose a replacement or refund. If the problem is minor, we may choose to repair or replace the product within a reasonable time.

Where a product is confirmed to be faulty, damaged in transit or incorrectly supplied, Ningaloo Lures will cover reasonable return postage costs and provide the remedy required under the Australian Consumer Law.

Each Ningaloo Lures product is handmade, so small variations in colour, pattern and finish may occur. This does not affect your rights where a product is defective, unsafe, materially different from its description or not fit for its intended purpose.

Refunds

We will notify you after receiving and assessing your return.

Approved refunds will be issued to the original payment method. The time taken for the funds to appear in your account will depend on your bank or payment provider.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We will try to cancel it before dispatch, but this cannot be guaranteed.

If the order has already been dispatched, the change-of-mind return conditions above will apply.

Starting a return

Before sending anything back, please contact us:

Email: ningaloolures@outlook.com
Phone: 0491 275 538

Please do not return products without contacting us first. Once your return has been approved, we will provide the appropriate return address and return instructions.

Returns are accepted by post only. Ningaloo Lures does not operate a retail shopfront.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.