Shipping policy
Shipping Policy
Ningaloo Lures ships handcrafted fishing lures from Western Australia.
Order processing
We aim to prepare and dispatch in-stock orders as quickly as possible.
Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
During product launches, busy periods or public holidays, processing times may be slightly longer.
Shipping within Australia
We offer Standard and Express shipping within Australia.
Shipping costs are calculated at checkout based on the total package weight and selected shipping method.
Estimated delivery times shown at checkout begin from dispatch and are estimates only. Delivery times may vary depending on destination, carrier delays, public holidays and other circumstances outside our control.
New Zealand
We currently ship to New Zealand using tracked international shipping.
Shipping costs are calculated at checkout based on package weight.
Estimated delivery times are displayed at checkout and may vary due to customs processing, carrier delays or other circumstances outside our control.
United States
We currently ship to the United States, including Hawaii, using tracked international shipping.
Shipping costs are calculated at checkout based on package weight.
Estimated delivery times are displayed at checkout and may vary due to customs processing, carrier delays or other circumstances outside our control.
Free shipping
Free shipping is available on eligible orders containing three or more items where the offer is available at checkout.
Any free-shipping offer is subject to the shipping destinations and services currently available through our online store.
International duties and taxes
International orders may be subject to customs duties, import taxes, tariffs or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping charge paid to Ningaloo Lures.
Customs processing may also cause delivery delays outside our control.
Shipping addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check your shipping details carefully before submitting your order. If you notice an error after ordering, contact us as soon as possible. We will try to update the address before dispatch but cannot guarantee changes once an order has been processed or shipped.
Delayed, lost or damaged parcels
If your parcel appears significantly delayed, lost or arrives damaged, please contact us and we will assist you in investigating the shipment with the carrier.
Please retain the packaging and, where applicable, provide photographs of any damage to the parcel and product.
Nothing in this policy limits any rights you may have under the Australian Consumer Law.
Contact
For questions about shipping or an existing order, contact:
Email: ningaloolures@outlook.com
Phone: 0491 275 538